Complaint Policy
Our commitment to addressing your concerns efficiently and transparently.
How We Handle
Your Concerns
How We Handle Your Concerns
Contact Us:
Phone: 0 7576 928280
Email: info@economyutilities.com
Post: Silverstream House, 45 Fitzroy Street, 4th Floor, Fitzrovia, London, United Kingdom, W1T 6EB
Our Complaint
Resolution Process
How We Handle Your Concerns
Acknowledgment
We'll acknowledge receipt of your complaint within 1 business day, providing you with a unique reference number for tracking purposes.
Investigation
Your complaint will be assigned to a dedicated customer relations specialist who will thoroughly investigate the matter, reviewing all relevant information and consulting with appropriate team members.
Resolution
We aim to resolve most complaints within 5 business days. For more complex issues, we'll keep you informed of our progress at least every 3 business days until resolution.
Continuous Improvement
Continuous Improvement
We value all feedback as an opportunity to improve. All complaints are logged and regularly analyzed to identify trends and areas for improvement. This information guides our training programs and service enhancements to prevent recurring issues.
Thank you for taking the time to share your concerns with us. Your feedback helps us deliver better utility management services for all our customers.
Energy Ombudsman
Energy Ombudsman
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org
Post: Energy Ombudsman
Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Website: www.energyombudsman.org
The Ombudsman offers a free and impartial service to help resolve disputes fairly. If you do not accept their decision, you are not bound by it.
Citizens Advice Consumer Service
Citizens Advice Consumer Service
Website: www.citizensadvice.org.uk/energy
Phone: 0800 144 8848
For independent guidance on your rights and energy-related complaints.
Final Resolution
Final Resolution
If we are unable to resolve your complaint within eight weeks, or if you are unhappy with our final response, you may contact Ofgem, the energy regulator, for further assistance. At Economyutilities, we value your feedback and strive to improve our services. We appreciate your patience and trust as we work towards a resolution.